Orders are prepared after payment is confirmed and the order has passed any necessary review. Processing time is separate from carrier transit time. We will contact you if an item is unavailable or if we need information to complete the order.

Available carriers and services depend on the destination and may include PostNL, DHL, Canada Post, or another option shown at checkout. Current rates and any free-shipping threshold are displayed for the destination and order. The method and charge shown in the final checkout summary apply to your purchase.

Transit estimates are shown at checkout and are counted in business days unless stated otherwise. They are estimates, not guaranteed delivery dates, and may change because of carrier operations, holidays, weather, customs, or other events. Tracking is supplied when included with the selected service.

Please enter a complete postal address, including unit or apartment details, and check it before payment. If a parcel cannot be delivered because the address is incomplete or inaccurate, the carrier may return it or charge for another delivery attempt. We will work with you and the carrier to review the available options.

For cross-border orders, customs authorities may assess import duties, taxes, or handling charges. Any store-collected tax or shipping charge is shown before payment; charges imposed by destination authorities may be payable separately by the recipient. Import rules vary by product and destination.

Use the tracking link first, then contact support@virexonlabs.ca with your order number if tracking stops, delivery is missed, or a parcel arrives damaged. We will review the carrier record and advise the next steps. Nothing in this policy limits remedies provided by applicable law.

Technical support is available 24/7, including public holidays.