This policy explains how Virexon Labs collects, uses, stores, and shares information when you visit virexonlabs.ca, create an account, place an order, or contact our team. It applies to information handled through the store and related order support.

Depending on how you use the store, we may receive your name, email address, phone number, billing and delivery details, account information, order contents, selected shipping method, and messages you send us. Basic technical information such as browser, device, IP address, and site activity may also be generated when you use the website.

We use information to operate your account and shopping cart, confirm and fulfill orders, arrange delivery, answer questions, maintain business and transaction records, improve and secure the store, prevent misuse, and meet legal obligations. We aim to collect and use only information reasonably connected to these purposes.

Payments are handled through the payment method and provider selected at checkout. Those providers may process payment details under their own privacy notices and terms. We receive the transaction information needed to confirm and reconcile an order. Please do not send full card numbers or security codes to our support team.

We may provide relevant information to service providers who help operate the store or fulfill an order, such as hosting, payment, shipping, fraud-prevention, and customer-support providers. We may also disclose information when required by law or when reasonably needed to protect the store, our customers, or our legal rights. We do not sell personal information.

The store uses essential browser storage for functions such as language settings, cart, account, and checkout. Optional analytics may be controlled through the site's cookie notice where available. Browser settings can also limit cookies, although some store features may then stop working as expected. See our Cookie Policy for more detail.

We keep information for the time reasonably needed to provide services, keep required business records, resolve issues, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online service can promise absolute security. Service providers may process information in countries where they operate, subject to applicable requirements.

Depending on the law that applies to you, you may be able to request access to or correction of your information, ask for deletion where permitted, or raise a concern about how it is handled. Some information must be kept to complete an order or satisfy legal recordkeeping duties. Send requests to support@virexonlabs.ca and include enough detail for us to locate the relevant order or account.

The store is intended for adults and is not directed to people under 18. We do not knowingly collect personal information from children. If you believe a child has provided information through the store, contact us so we can review it.

We may revise this policy when our services or applicable requirements change. The current version will appear on this page. For privacy questions, contact Virexon Labs, Toronto, Ontario, Canada at support@virexonlabs.ca.

Technical support is available 24/7, including public holidays.