If you need to change or cancel an order, email support@virexonlabs.ca as soon as possible with the order number. We will confirm whether the order can still be stopped or changed before dispatch. This does not limit any cancellation right that applies by law.

Please contact us promptly with your order number and a description of the issue. For a visible delivery problem, contact us within 7 days where reasonably possible so we can review carrier information and photos. This request window does not remove any longer legal claim period or consumer remedy.

If you buy as a consumer in the EU or another jurisdiction with a statutory cooling-off period, you may have a right to cancel within the period set by local law. Exceptions, including any rules for sealed goods that have been opened, apply only where the law provides for them. We will explain the return steps and any return costs that lawfully apply.

For a standard return, contact us within 30 days after delivery and obtain written instructions before mailing the item. It must be new, unused, unopened, and in its original packaging. The customer arranges and pays return shipping unless applicable law or our responsibility requires otherwise. We do not charge a restocking fee. Exchanges may be available for eligible items that meet these conditions. These conditions do not limit mandatory consumer rights.

After we receive and inspect the returned item, an approved refund will be processed within 30 days, or sooner where required by law. We will confirm the outcome and amount. Any refund or deduction of shipping costs will follow the rules that apply to your order.

To report an order issue or request a cancellation or return, email support@virexonlabs.ca and include your order number. Your statutory rights remain unaffected.

Technical support is available 24/7, including public holidays.